Return & Refund Policy

1. Return window

You may request a return within 7 days of delivery for most products. The item must be unused, unwashed, in its original condition, and returned with all original tags, labels, GI certificates, authenticity cards and packaging.

• Apparel, textiles, home décor, and accessories — 7 days from delivery.
• Damaged, defective, or wrong item delivered — 48 hours from delivery (report with photos).
• Made-to-order, customised, and personalised products — returnable only if damaged or defective.

2. Items that cannot be returned

Because of hygiene, safety, and the handmade nature of our catalogue, the following are non-returnable:

• Perishables and edible items (sweets, spices, tea, pickles).
• Innerwear, personal-care, and cosmetic products.
• Customised or monogrammed items made to your specification.
• Products marked “Final Sale” or “Non-returnable” on the product page.
• Items returned without original packaging, tags, or authenticity/GI documents.
• Items damaged by misuse, mishandling, or normal wear after delivery.

3. Handmade variation is not a defect

Handloom, hand-block, hand-embroidered, and hand-painted goods carry small irregularities in weave, colour, stitch, and finish. These are the signature of a human maker, not manufacturing faults, and are not by themselves grounds for a return. Screen colours may also differ slightly from the physical product.

4. How to raise a return

Returns are raised from your account — you do not need to email us first.

• Go to Account → Orders and open the order.
• Select the item and choose “Return / Replace”, then pick a reason.
• For damaged or wrong items, upload clear photos of the product and the outer packaging.
• We review the request within 48 working hours and confirm by email.
• Where pickup is available, our courier collects the parcel in 2–4 working days. Otherwise we share a prepaid return address.

5. Refunds

Once the item reaches the seller and passes a quality check, the refund is initiated within 3 working days. The money reaches you according to your original payment method:

• UPI / Netbanking / Wallet — 3–5 working days.
• Credit or Debit card — 5–7 working days (depends on your bank).
• Timely Wallet credit — instant.
• Cash on Delivery — refunded to the bank account you provide, in 5–7 working days.

6. Shipping charges

If the return is our fault — a damaged, defective, wrong, or missing item — you pay nothing and we refund the full amount including shipping. If you return an item because you changed your mind or it did not suit you, the original shipping fee is non-refundable and a reverse-pickup fee of ₹99 may be deducted from the refund.

7. Replacements & exchanges

A replacement of the same product (subject to stock) can be requested instead of a refund for damaged, defective, or wrong items. Because most crafts are made in single or very small runs, exact replacements are not always possible — in that case we refund you in full.

8. Order cancellation

You may cancel an order free of charge at any point before it is marked Shipped, from Account → Orders. Once shipped, the order can no longer be cancelled and must go through the return process above. Prepaid cancellations are refunded in full within 5–7 working days.

9. Failed deliveries & rejected parcels

If a courier attempts delivery three times and cannot reach you, the parcel is returned to the seller. Prepaid orders are refunded after deducting the two-way shipping cost. Repeatedly refusing Cash-on-Delivery parcels may lead to COD being disabled on your account.

10. Need help?

If anything is unclear or a request is not progressing, write to support@timely-new.ttsit.in or call +91 90000 00000 (Mon–Sat, 10:00–19:00 IST) with your order number. We respond to every message within one working day.